Oy. Mandy took the liberty of calling AB this morning to find out what was up with the e-mail that I got last night regarding the CI.
Apparently, a Mrs. My-Last-Name called yesterday to place an order to replace a headpiece, because it was broken.
I am baffled as to why this is, because nothing’s broken with my CI. Nobody has made an order to AB regarding a broken headpiece. I haven’t called, and I know my mom definitely hasn’t.
But wait, it gets stranger still. I call a few hours later to follow up on Mandy’s phone call, because she didn’t know if one of us had placed an order and that I would need to follow up. Kevin, the guy I spoke with, informs me that there is no order in their computer system.
After several minutes of going over this, I was getting very frustrated with him telling me that there is no record of any kind in the system. It is impossible for there to be no record because I have the invoice and the FedEx tracking number. Finally, he tracks it down, and says that it’s not an order, but an exchange, and that it was called in by my audiologist. At that point I was so confused, and so was he.
So now I need to call Kathy, who was the one who placed the order, to find out who was calling, why it was sent to me, and what to do with it at this point. She’s busy all day today and tomorrow, so I left a message.
Meanwhile, my mom emails me to tell me that FedEx has delivered the package, and she wonders what to do with it, if she should send it to me here at school. So I guess we will have to wait.
Blast for it not being the new processor. That would have been awesome.
(Edit: I talked to Megan, and she said she called about a headpiece for another patient who has the same color as mine, and that AB accidentally sent her 2 for that patient. She also told me that my name is not on any of the return merchandise lists. Hopefully this will be cleared up soon.)
Anyway, this whole thing has me wondering if I have a “name twin” who also has a cochlear implant.
Moving on to positive news, I debuted my poem about the CI today at the Poetry Slam hosted by the faculty of the English department. I had my teacher read it for me, because it is hard for me to speak out loudly and clearly in a room full of people, and I wanted to be sure that they understood every word.
As I listened to my teacher read it out loud, it was amazing to hear another person’s voice read about the struggles with being deaf, with my poem. It was as if she was the author. I was trying to not cry, because I could identify with it (even though it was my poem). I saw some heads nodding in the room (population of 1,100 deaf students on campus, there’s no way you won’t have an interaction with a deaf student/be familiar with deafness), and the interpreter was trying not to get emotional as well.
When the event was over, Vic, one of my hearing classmates, came up to me, and told me that she really liked it. She mentioned that she shared it with one of her volleyball teammates who is deaf, and wanted her to tell me that she really really liked it. So that was just incredible for me, to hear that.
That’s for another day, after I have my class critique.