I am P-I-S-S-E-D.
I tried calling the nurses station over at the hospital to find out how my grandpa was doing, because my mom is over there, and not responding.
(18:39:38) My IP Relay: (F) 2nd floor
(18:39:44) My IP Relay: barbra
(18:39:49) My IP Relay: speaking ga
(18:40:12) My IP Relay: (WHILE U TYPED
(18:40:17) My IP Relay: i don t have time for this right
(18:40:20) My IP Relay: now) (HUNG UP ANOTHER CALL QQ) GA
Instead, Barbara, the nurse, she tells me “I don’t have time for this right now”.
I wonder if it would have been different if I had called on a regular phone, without using the relay, with the CI. I didn’t even get a chance to even say who I was or why I was calling. As soon as she heard “this is relay operator blah blah blah” she said that she didn’t have time for this right now, and hung up on me.
You bet that tomorrow morning I am calling the compliance officer at the hospital to lodge a complaint against her, because I do have her name and the floor she works on.
No deaf family member should be treated this way, whether they are calling through the relay or not. What if I was all on my own and didn’t have a way to find out what was going on? I’m not letting this one slide. I’ve had it.